Winning Clients in a Wired World - Front Cover








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“This must-read book for salespeople, relationship managers, and exceutives provides great step-by-step details on how to access and utilize software and Web sites to function more effectively. More importantly, it shows you how to couple those tools with proven management and leadership concepts to ensure success.”
—Gail Letts, Executive Vice President
SunTrust Bank

Suggested Journal Uses

Chapter 1, Keep What's Critical at Your Fingertips (read an excerpt), suggests six must-have sections to include in your knowledge journal. Here's a list of additional sections worth considering:

  • Articles you've written
  • Best practices you've developed
  • Book summaries
  • Business plan content
  • Career management strategies
  • CE study guides
  • Checklists
  • Competitor intelligence
  • Computer instructions
  • Conference/meeting notes
  • Daily diary entries
  • Drafts of articles you're writing
  • Driving directions
  • Factoids
  • Famous quotes
  • Folder contents
  • Frequently used text
  • Goals and objectives
  • Job descriptions
  • Ideal client profile
  • Job search information
  • Letter templates
  • Lists of useful web sites
  • Links to other files on your hard drive
  • Marketing calendar/schedule
  • Meeting agendas
  • Mission and values
  • Newsletter ideas
  • Office procedures
  • Performance review material
  • Personal anecdotes
  • Proposal content
  • Q & A scripts
  • Sales ideas
  • Scratch pad
  • Software/hardware inventory
  • Statistics
  • Status reports
  • Swipe file
  • Target market information
  • To do list
  • Work flow sequences